Terms & conditions
General terms and conditions of business - „Ferienwohnung Casa Kehl“
landlord: Ines und Dennis Kehl, Am Schlagbaum 1, 42489 Wülfrath
1. Checkin / Checkout
Check-in times are 4:00 p.m. - 9:00 p.m. During this time, the holiday apartment is usually handed over personally by the hosts. We can also offer flexible arrival times using a door code. Please contact us about this.
Die Ferienwohnung darf am Abreisetag bis 11:00 Uhr genutzt werden.
Eine Überziehung der Abreisezeit von mehr als 30 Minuten ohne vorherige Absprache hat die Berechnung einer weiteren Übernachtung zur Folge.
3. payment
The booking becomes valid upon receipt of payment into the landlord's account. The payment modalities are explained in the booking confirmation. If the payment deadlines are not met, the landlord can withdraw from the contract. Non-payment is considered a withdrawal and entitles you to re-rental.
4. Cancellation
You can withdraw from the contract at any time.
The withdrawal must be made in writing. In the event of withdrawal, you are obliged to compensate us for the damage caused to us:
• No compensation from the day the booking is confirmed by the landlord until the 8th day before the start of the rental period
• 7 days before the start of the rental period 50% of the total price
If you cancel less than 2 days before the start of the rental, the full travel price must be paid. The date of receipt of your cancellation message counts. Amounts already paid will be offset.
You can provide a replacement person who will enter into your contract under the stated conditions. A written notification is sufficient.
5. Obligations of the tenant
The tenant undertakes to treat the rented items (holiday apartment, inventory and outdoor areas) with care. If damage to the holiday apartment and/or its inventory occurs during the rental agreement, the tenant is obliged to report this to the hosts immediately.
Defects and damage discovered upon arrival must be reported to the host immediately, otherwise the tenant will be liable for this damage. A reasonable period of time must be allowed to rectify damages and defects. Claims arising from complaints that are not reported immediately on site are excluded. Complaints that are only received by the landlord at the end of the stay or after leaving the holiday apartment are also excluded from compensation.
6. Data protection
The tenant agrees that necessary personal data will be saved, changed and/or deleted as part of the booking. All personal data is treated with absolute confidentiality.
7. Liability
The tender was created to the best of our knowledge. We are not liable for any influence on the rental property due to force majeure, common power and water outages or storms. Likewise, no liability is assumed if unforeseeable or unavoidable circumstances occur, such as official orders, sudden construction sites or disruptions caused by natural and local circumstances. However, the landlord is happy to help resolve the problems (as far as possible).
The tenant's arrival and departure is his or her own responsibility and liability. The landlord is not liable for personal items in the event of theft or fire. The tenant is fully liable for intentional destruction or damage.
8. House rules
- smoking prohibited
- No pets
- No parties or events
9. Final provisions
Photos and text on the website serve to provide a realistic description. 100 percent compliance with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the furnishings (e.g. furniture) provided they are of equal value.
German law applies. The place of jurisdiction and place of performance is the landlord’s place of residence.